Standard shipping - From $10.50 Free shipping - Orders over $150
Shipping costs will be calculated at checkout depending on the size & weight of your goods. For all orders over $150.00 it's FREE!
When will my parcel arrive?
We want you to get your new goodies as soon as possible! For deliveries within Australia, our preferred delivery method is Australia Post’s parcel post service which will generally arrive in 3-7 business days for standard shipping. Note: The information provided is based on the general delivery terms of Australia Post and is subject to change.
International postage?
Unfortunately we currently only deliver to Australia. If you have a special requirement please contact us and we will do what we can to help you.
Tracking my parcel?
When your order is sent, we’ll send you an email with a link to your tracking information so you can follow your parcel’s journey via Australia Post. If there seems to be a delay or no updates, you can contact Australia Post and quote your tracking number to investigate it further. If you still can't locate your parcel, contact us with your order and tracking numbers and we’ll get to the bottom of it for you.
Remote Customers
Unfortunately, at this time Australia Post cannot deliver to certain remote locations in Australia. If that’s you, they will hold it at the nearest Post Office for collection.
Do I need to sign for my parcel?
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal and the parcel will be awaiting collection at a nearby Australia Post Office to sign for. Unfortunately we cannot be held responsible for any lost or stolen parcels. If you feel it's unsafe, we’d recommend selecting a business address to make sure someone is available.
More shipping information:
We cannot guarantee that delivery will occur in the delivery time frame contained in these terms. We are not liable for any loss, damage, cost, expense or injury that you or any third party suffers as a result of a delay in delivery. Insurance is not available.